Refund & Cancellation Policy

Last Updated: October 4, 2026

This Refund & Cancellation Policy applies to services provided by Spider Media, a creative and digital marketing company based in Kharadi, Pune, Maharashtra, India.

Spider Media provides services including social media management, content creation, digital marketing, performance marketing, influencer marketing, branding, website design and development, product photography, fashion photography, and other creative and digital services.

Because our services often involve customized work, planning, resources, creative production, third-party costs, and dedicated team time, refunds and cancellations are subject to the terms below and any separate agreement entered into with the client.

1. Project-Specific Terms

For individual projects, the applicable quotation, proposal, statement of work, service agreement, or contract may contain specific payment, cancellation, refund, and termination terms.

Where a signed or otherwise accepted project agreement contains different terms, those terms will generally apply to that particular project.

2. Advance Payments

Some projects may require an advance payment before work begins.

An advance payment may be used to allocate team resources, begin planning, purchase materials, schedule production, reserve dates, or engage third-party resources.

Once work has commenced or resources have been committed, the advance payment may be non-refundable, subject to the applicable project agreement and applicable law.

3. Cancellation Before Work Begins

If a client requests cancellation before work has started, Spider Media will review the request based on the project status and applicable agreement.

Any refund, if applicable, may be reduced by costs already incurred, including planning, third-party charges, bookings, production arrangements, or other committed expenses.

4. Cancellation After Work Has Started

If a client cancels a project after work has commenced, fees may be payable for work already completed and expenses already incurred.

Depending on the project, this may include:

  • Strategy and planning

  • Creative development

  • Content production

  • Photography or video production

  • Advertising campaign setup

  • Website development

  • Design work

  • Influencer coordination

  • Third-party services

  • Team resources

  • Other project-related expenses

Any refundable amount will be determined based on the work completed, expenses incurred, and applicable project agreement.

5. Monthly Retainer Services

For ongoing services such as social media management, digital marketing, content creation, or other monthly retainers, cancellation terms may be defined in the applicable service agreement.

Where no separate cancellation period is specified, clients should provide reasonable written notice before the next billing or service period.

Fees for services already delivered or work already performed are generally not refundable.

6. Photography and Production Services

Photography, video production, model shoots, studio bookings, location bookings, equipment, talent, travel, production staff, and other related services may involve costs that are committed before the scheduled production date.

Cancellation or postponement may therefore result in charges for non-refundable or already-incurred production expenses.

Any refund will be considered based on the specific project terms and costs incurred.

7. Website Design and Development

For website design and development projects, payments may be linked to specific project stages or milestones.

If a project is cancelled after development, design, research, content preparation, or other work has begun, fees for completed work and committed expenses may remain payable.

Any transfer or delivery of partially completed work will be subject to the applicable project agreement and payment status.

8. Advertising and Third-Party Costs

Advertising budgets, platform fees, influencer payments, software subscriptions, hosting, domains, stock assets, production expenses, and other third-party charges may be non-refundable once paid or committed.

Refunds for third-party services are subject to the policies of the relevant third-party provider.

9. Rescheduling

For photography, video shoots, meetings, campaigns, or other scheduled services, clients should provide reasonable notice if they need to reschedule.

Rescheduling may be subject to availability and additional costs where third-party bookings, talent, locations, equipment, travel, or other resources have already been arranged.

10. Client Delays

Project timelines may be affected if the client delays providing:

  • Required information

  • Content or brand assets

  • Product samples

  • Approvals

  • Feedback

  • Access to accounts or platforms

  • Website credentials

  • Other required materials

Such delays may affect the agreed delivery timeline and may not qualify for a refund.

11. Refund Requests

If you believe you are entitled to a refund under your applicable agreement, please contact us at:

info@spidermedia.in

Please include:

  • Client or company name

  • Project name

  • Payment details

  • Date of payment

  • Reason for the refund request

  • Relevant project or invoice information

We will review the request and respond based on the applicable agreement, project status, and circumstances.

12. Approved Refunds

Where a refund is approved, the method and timeline of the refund may depend on the original payment method, banking processes, payment provider, and applicable terms.

Third-party transaction fees may not be refundable where they have already been charged and cannot be recovered.

13. No Refund for Completed Services

Unless otherwise agreed or required by applicable law, payments for services that have already been fully performed or delivered are generally not refundable.

14. Changes to This Policy

Spider Media may update this Refund & Cancellation Policy from time to time to reflect changes in our services, business practices, or applicable requirements.

Any updated version will be published on this page with a revised Last Updated date.

15. Contact Us

For questions regarding refunds, cancellations, payments, or project termination, please contact:

Spider Media
Email: info@spidermedia.in
Phone: +91 7276289598
Address: Kharadi, Pune, Maharashtra – 411014, India
Website: https://spidermedia.in/

We encourage clients to review the applicable project proposal, quotation, invoice, or service agreement before making payments.